Terms & Conditions



This page will give you information about Prime Products and the legal Terms and Conditions on which we listed on our website to you.

Please read these Terms carefully and make sure that you understand them and click on the button marked "I Accept" at the end of these Terms if you accept them.

You could print a copy of these Terms or save them to your computer for future reference.

We amend these Terms from time to time. Every time you wish to enter our website, please check these Terms to ensure you understand the terms which will apply at that time.


1.1 We operate the website www.primeltd.com. We are PRIME PRODUCTS LTD, a company registered in Piraeus with our registered office at 90, D.Moutsopoulou Str., Piraeus 18541, Greece. Our VAT number is EL998740232. PRIME PRODUCTS LTD is certified to ISO: 9001: 2015 Quality Management Standards, and is regularly audited by recognized and respected external Notified Bodies such as Bureau Veritas.

1.2 To contact us, please see our Contact Us page.


2.1 The images of the Products on our site are for illustrative purposes only. Your Products may vary from those images.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions, and measurements indicated on Our site are illustrative only.

2.3 The packaging of the Products may vary from that shown on images on our site.


Your use of our site is governed by our Terms of Website Use. Please take the time to read these, as they include important terms which apply to you.


We only use your personal information in accordance to our Privacy Policy. Please take the time to read the terms contained in this policy, as they include important terms which apply to you.


5.1 We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you;

(b) changes in relevant laws and regulatory requirements;

(c) changes to the range of products and service we provide.


6.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Transaction that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in clause 17.2.

6.2 An “Event Outside Our Control” means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

6.3 If an “Event Outside Our Control” takes place that affects the performance of our obligations under a Transaction:

(a) we will contact you as soon as reasonably possible to notify you; and

(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.


7.1 When we refer, in these Terms, to "in writing", this will include email.

7.2 If you wish to contact us in writing, or if any clause in these Terms requires you to give us notice in writing, you can send this to us by email to info@primeltd.com or by pre-paid post to Prime Products. Ltd, 90, D. Moutsopoulou Str., 18541 Piraeus, GREECE. We will confirm receipt of this by contacting you in writing, normally by email. If you are a consumer and exercising your right to cancel under clause 9, please see that clause 9 for how to tell us this.

7.3 If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.


8.1 We may transfer our rights and obligations under a Transaction to another organization, but this will not affect your rights or our obligations under these Terms. We will always notify you by posting on this webpage if this happens.

8.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing

8.3 This Transaction is between you and us. No other person shall have any rights to enforce any of its terms.

8.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

8.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

8.6 If you are a consumer, please note that these Terms are governed by Greek law. This means a Transaction for the purchase of Products through Our site and any dispute or claim arising out of or in connection with it will be governed by Greek law. You and we both agree to that the Greek courts will have non-exclusive jurisdiction. If you are a business, these Terms are governed by Greek law. This means that a Transaction, and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-transactional disputes or claims), will be governed by Greek law. We both agree to the exclusive jurisdiction of the Greek courts.

8.7 These Terms and Conditions together with our Terms of website use and Privacy Policy, your order and our acceptance set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us. Except for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


Users may address all queries in relation to the Website’s Terms of Use to: info@primeltd.com